Forecast, schedule, and manage adherence in Teams Shifts while boosting service levels and employee experience.
Manual spreadsheets and ad-hoc shift changes cause errors, overtime, and low adherence. Managers spend hours maintaining schedules; frontline workers lack self-service.
Extend Teams Shifts with AI-assisted forecasting, optimized schedules, adherence dashboards, and worker self-service for swaps, PTO, and notifications—all inside Teams.
Uses historical call volumes and seasonal trends to predict future demand.
December 04 - 07, 2026
0 conflicts
Creates schedules that match agent skills, availability, and business rules.
Monitors whether agents are following their schedules and allows quick adjustments during the day.
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8%
Provides dashboards for managers to track team performance and insights for HR or operations on engagement and workforce trends.
Ensures schedules meet labor laws, break requirements, and overtime limits.
TeamsCX connects real-time dashboards, historical analytics, global compliance, and workforce management into one Microsoft Teams Phone operating model.
Monitor queues, service levels, and agent activity live inside Teams.
View capabilityTurn Teams Phone usage and performance trends into planning decisions.
View capabilitySupport regional rollout, local numbering, and regulatory requirements.
View capabilityNo—cloud-first, Teams-native.
Yes—configure thresholds and notifications in the app.
No—lightweight integration, no impact on performance.
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